MovingHelpers Provider Terms of Service

Effective date: June 26, 2026

These MovingHelpers Provider Terms of Service (“Provider Terms”) govern your access to and use of the MovingHelpers.org platform as a moving company, mover, labor provider, or other service provider (“Provider,” “you,” or “your”). These Provider Terms are in addition to any general Terms of Use, Privacy Policy, payout onboarding terms, and other policies posted on the MovingHelpers platform.

“MovingHelpers,” “MovingHelpers.org,” “we,” “us,” and “our” refer to the MovingHelpers marketplace platform. By creating a provider account, claiming a listing, publishing services, accepting bookings, or otherwise using the platform as a Provider, you agree to be bound by these Provider Terms.

1. Marketplace role and independent provider status

MovingHelpers operates an online marketplace that connects consumers with independent Providers. MovingHelpers is not your employer, partner, joint venturer, principal, franchisee, subcontractor, labor dispatch company, carrier, household goods mover, or agent except as expressly required by law for limited payment facilitation functions.

You acknowledge and agree that you are an independent business, and that you are solely responsible for how you operate your business and perform services.

2. Eligibility and authority

You represent and warrant that:

• you have full authority to bind yourself and, if applicable, your company or organization to these Provider Terms;
• all registration information you submit is true, accurate, current, and complete;
• you and your business are legally authorized to offer the services you list;
• you will keep your account and listing information up to date at all times.

3. Provider account and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not share account access with unauthorized persons or allow any person to use your account in a misleading or deceptive manner.

You must promptly notify MovingHelpers if you suspect unauthorized access, fraud, compromise, or misuse of your account.

4. Provider listings and profile content

You are solely responsible for all information you publish or submit in connection with your provider profile, including company name, service description, service areas, rates, hours, helpers included, photos, website links, contact information, and any other listing content.

You agree that your listing content will be accurate, lawful, non-misleading, non-infringing, and reflective of the services you actually provide. MovingHelpers may edit formatting, moderate content, reject content, remove content, or suspend listings in its discretion.

5. No endorsement or guaranteed lead volume

Your presence on the MovingHelpers platform does not guarantee any minimum number of leads, bookings, impressions, search placement, customer inquiries, revenue, or business results. MovingHelpers may change listing presentation, ranking, marketplace features, categories, provider eligibility, and booking workflows at any time.

6. Service responsibilities

You are solely responsible for all services you provide to consumers, including:

• timely arrival and service completion;
• professional conduct and communication;
• service quality and customer experience;
• safe work practices and job-site conduct;
• screening, supervision, and payment of your employees, contractors, or helpers;
• vehicles, tools, equipment, packing materials, and transportation arrangements;
• compliance with all applicable laws, regulations, licensing, permit, labor, tax, and insurance requirements;
• damage claims, loss claims, personal injury claims, and service disputes arising from your services.

7. Licensing, insurance, and legal compliance

You represent and warrant that you will maintain all licenses, registrations, business filings, permits, operating authority, and insurance coverage required by applicable law for the services you offer. If your services require commercial auto coverage, cargo coverage, general liability insurance, workers’ compensation, or other business insurance, you are solely responsible for obtaining and maintaining it.

MovingHelpers may request proof of licensing, identity, insurance, registration, or compliance at any time, and may suspend or terminate your account if requested documentation is not provided or is unsatisfactory.

8. Booking requests and provider acceptance

Consumers may submit booking requests through the platform. MovingHelpers may facilitate the booking workflow, but you remain solely responsible for evaluating whether you can lawfully and competently perform the requested work.

You agree not to accept bookings you do not intend to perform, and not to misrepresent your availability, service area, staffing, or pricing. If you accept or perform a booking, you are responsible for honoring the booking as reflected in the platform records, subject to lawful and properly disclosed limitations.

9. Rates, pricing, and booking terms

You are responsible for maintaining accurate pricing and availability information in your provider profile. You understand that consumers may rely on the information shown on the platform when selecting your services.

MovingHelpers may display your hourly rate, minimum hours, included helpers, booking fee structure, and other pricing-related details based on your settings and platform rules.

You agree that platform-displayed booking and payment workflows may govern how consumers are charged and how your payouts are calculated, released, adjusted, or held.

10. Booking fees, platform fees, and payouts

MovingHelpers may collect booking fees, facilitate payment collection, process refunds, handle payout routing, delay payout release, offset refunds or disputes, and otherwise administer marketplace payments.

You understand that:

• consumers may be charged a booking fee at the time of booking;
• final consumer charges may depend on the booking workflow, completion confirmation, platform rules, and payment processor requirements;
• your payout may be reduced by booking fees, platform charges, refunds, chargebacks, disputes, reversals, or other amounts permitted under platform rules or applicable law;
• payout timing depends on processor, banking, compliance, fraud, and operational review factors.

MovingHelpers may modify fee structures, payout mechanics, or billing flows at any time upon notice by updating platform materials, pricing disclosures, or these Provider Terms.

11. Stripe and third-party payment onboarding

To receive payouts, you may be required to onboard with a third-party payment processor such as Stripe. You are responsible for completing and maintaining accurate payout onboarding information, including tax, identity, banking, and compliance information.

If your payout account is incomplete, restricted, suspended, or rejected by the payment processor, MovingHelpers may delay, withhold, or cancel payouts until the issue is resolved.

12. Taxes

You are solely responsible for determining, collecting, reporting, and remitting all taxes arising from your business and services, except to the extent a marketplace facilitator law or payment processor expressly imposes a different obligation by law.

MovingHelpers does not provide tax advice. You should consult your tax advisor regarding your specific obligations.

13. Cancellations, reschedules, and disputes

You agree to use the platform’s cancellation, reschedule, and booking communication tools in good faith. You may not manipulate booking status, timing, or off-platform communications to avoid platform fees, refund rules, dispute review, or customer protections.

Service disputes, damage claims, delay claims, quality disputes, and performance disputes are primarily between you and the consumer. MovingHelpers may review records, facilitate communications, or make platform-level administrative decisions regarding payments or account standing, but is not responsible for the underlying service outcome.

14. No off-platform circumvention

You may not use the platform to identify, solicit, divert, or transact with consumers outside the platform for the purpose of avoiding booking fees, platform charges, payment workflows, dispute processes, or marketplace protections in connection with platform-originated leads or bookings.

Without limiting other remedies, MovingHelpers may suspend or terminate your account, remove listings, withhold payouts to the extent permitted by law, cancel pending bookings, or take other protective action if we believe you engaged in fee circumvention or off-platform diversion.

15. Customer data and privacy

Any customer information you receive through the platform, including names, phone numbers, email addresses, addresses, notes, booking details, and messages, may be used only as reasonably necessary to perform platform-originated bookings and communicate about those bookings.

You may not sell, disclose, scrape, mine, reuse, retain indefinitely, or exploit customer data for unrelated marketing or non-booking purposes except as permitted by law and clearly disclosed to the consumer.

You are responsible for protecting customer data and complying with all applicable privacy and data security laws.

16. Reviews, ratings, and reputation content

Consumers may submit ratings and reviews based on booking experiences. You may not post fake reviews, incentivize misleading reviews, retaliate against reviewers, or pressure customers to change truthful feedback.

MovingHelpers may moderate, remove, or retain reviews and related content in its discretion, including where content appears false, abusive, unlawful, manipulated, or unrelated to an actual booking.

17. Prohibited conduct

You agree not to:

• misrepresent your business, identity, licensing, insurance, pricing, helpers, availability, or experience;
• submit false records, fake reviews, fake service completions, or misleading dispute claims;
• use abusive, threatening, harassing, discriminatory, unlawful, or unsafe conduct toward consumers, helpers, or platform personnel;
• accept bookings you cannot reasonably perform;
• circumvent platform payment or booking workflows for platform-originated business;
• upload infringing, false, or deceptive listing content;
• interfere with platform security, scrape the platform, reverse engineer platform systems, or use bots or harmful code;
• use the platform in violation of any law, regulation, court order, or third-party right.

18. Monitoring and platform enforcement

MovingHelpers may monitor provider activity, booking behavior, messaging activity, cancellation patterns, dispute patterns, review patterns, and other platform signals for quality, fraud, safety, compliance, and operational purposes.

We may take action, with or without prior notice, including warning, delisting, account suspension, account termination, payout delay, payout hold, content removal, booking cancellation, or legal escalation where we reasonably believe platform integrity, user safety, legal compliance, or marketplace trust requires it.

19. Background checks and screening

MovingHelpers may, now or in the future, require identity verification, business verification, screening, or background-related review as a condition of provider eligibility. If implemented, you agree to cooperate with such processes to the extent permitted by law.

Any screening or verification by MovingHelpers does not constitute a warranty, certification, or guarantee of any provider or any worker associated with a provider.

20. Intellectual property and platform rights

The MovingHelpers platform, including its software, design, layout, marketplace systems, logos, branding, text, and other protected materials, is owned by or licensed to MovingHelpers and is protected by intellectual property laws.

By submitting listing content, photos, logos, descriptions, and related materials, you grant MovingHelpers a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, distribute, and use that content in connection with operating, marketing, and improving the platform.

21. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVINGHELPERS DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, PERFORMANCE, AVAILABILITY, ACCURACY, OR RESULTS.

MovingHelpers does not guarantee lead volume, booking volume, consumer behavior, payment outcomes, review outcomes, ranking placement, uninterrupted availability, or error-free operation.

22. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVINGHELPERS AND ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR PROPERTY, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, YOUR LISTING, YOUR SERVICES, CONSUMER INTERACTIONS, BOOKINGS, PAYMENTS, REVIEWS, DISPUTES, OR ACCOUNT STATUS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVINGHELPERS’ TOTAL LIABILITY FOR ANY CLAIM RELATING TO YOUR PROVIDER ACCOUNT OR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES ACTUALLY RETAINED BY MOVINGHELPERS FROM YOUR BOOKINGS IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

23. Indemnification

You agree to defend, indemnify, and hold harmless MovingHelpers and its affiliates, owners, officers, directors, employees, contractors, agents, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your services or failure to perform services;
• your employees, helpers, subcontractors, or agents;
• personal injury, death, property damage, cargo loss, or service-quality claims arising from your work;
• your breach of these Provider Terms;
• your violation of any law, regulation, permit, license requirement, tax obligation, or third-party right;
• your misuse of customer data or platform content.

24. Suspension and termination

MovingHelpers may suspend, delist, restrict, or terminate your provider account at any time if we believe you have violated these Provider Terms, posed a safety or fraud risk, failed to meet platform standards, provided misleading information, received repeated complaints, engaged in off-platform circumvention, failed payout compliance, or otherwise created legal, operational, or reputational risk to the platform.

Termination does not waive any accrued obligations, disputes, chargebacks, indemnity duties, payment adjustments, or post-termination rights and remedies.

25. Governing law and disputes

These Provider Terms are governed by the laws of the state designated by MovingHelpers in its principal business operations, without regard to conflict-of-law rules, except to the extent superseded by applicable federal law.

Any dispute, claim, or controversy arising out of or relating to these Provider Terms, your provider account, or the platform shall be brought in the courts designated by MovingHelpers, unless a separate arbitration agreement or legally required dispute procedure applies.

If you want a stronger arbitration and class-action-waiver structure modeled after larger marketplace operator agreements, that section should be added only after attorney review.

26. Modifications to these Provider Terms

MovingHelpers may update these Provider Terms from time to time. Updated Provider Terms become effective when posted unless a later effective date is stated. Your continued use of the platform after updated Provider Terms are posted constitutes acceptance of the updated terms.

27. Contact

If you have questions about these Provider Terms, contact support@movinghelpers.org.